# What kind of support does Helanet International offer?

We encourage our customers to send us a support request email via our contact section. Email support is around-the-clock with technical emergencies being addressed first and support issues handled in the order they are received.
 

Please Note:
 

We provide technical support for hosting issues only - we cannot provide help with HTML syntax, Web site design, CGI programming problems, database architecture or other issues not directly related to the hosting services we provide. However please drop a questions to us at contact section if you encounter any problem where you think our help is needed.
 

# Does Helanet International accepts international domains?
 

Yes, we are able to host domain names from any country around the world.

# How long does it takes to set up an account?
 

Helanet International will have your account up within 15 minutes to 12 hours, depending on how many order we receive at the moment. You will receive an email once your account has been set up.
 

# How do I transfer my domain to Helanet International?
 

 You can initiate the process by logging into your domain registrar account and redirecting your name server to point to our name server  ( you will receive name server and hosting details via email )
 

If you are unable to change your domain or have no technical knowledge of how to do so, please contact our support team and we will get it done on your behalf. Once the name sever has been redirected, your domain name would be able to retrieve data from our server within 24-72 hours

If you still encounter problems and need a hand, please email us through contact section and we are happy to help you